We currently have a returns policy on the date of delivery and this applies to all our products. If you are dissatisfied with any product you receive, you can request for a replacement as long as it meets our conditions.
I have received a faulty product
We want all our customers to receive top quality products. If you think there is a fault with an item you have received, you can return it back to us to assess. If any product is unsatisfactory, we will replace or refund you the purchase price if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.
I have received my products but I do not like them
You can return this product to us; as long as it is in the same state it was delivered. If it is within our same day return policy timeline, we will accept this return.
I have received my order but the wrong item was delivered to me
Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an 'as new' state with all the seals and tags intact.
We will work on retrieving this product and processing a replacement once this claim is validated, as long as it is within our date returns policy.
ave I got to send an item back and get a refund?
We hope you'll love every yeyeolojacom.ng purchase you make. But if you ever need to return an item, you can do so within 7 days of receipt.
I was charged a shipping charge. Will it be refunded when I return my product?
Yes. We offer full refunds for returned defective products only.
How will I receive my refund?
After an item is retrieved, we refund the full cost of eligible purchases by transferring the entire amount to your Nigerian bank account. We do not give cash refunds. All our refunds are processed through electronic funds transfer.
How long will the refund process take?
After your item is retrieved and assessed, your refund will be processed within 1-2 days.
I have not received my refund yet. What do I do?